Field service management tools are essential for helping companies perform their tasks efficiently. They enable organisations to handle operations effectively, which increases customer satisfaction. Over time, the use of advanced field service management tools has increased.
Top 13 Advanced Field Service Management (FSM) Tools
1) Field Promax
It’s a fully customizable tool for scheduling and dispatching. It tracks technicians in real-time and includes invoice capabilities and various customer management features. If you need a tool to improve communication between staff and the office, this is one of the best options.
Price: $49 per month
2) Planado
It’s a very affordable tool, especially for small businesses, and it is quite effective. This tool allows employees' locations and work to be monitored in real time. It helps with quality control, and work completion can be recorded as images. It’s an excellent tool for setting up a new business.
Price: $12
Drawback
It has some advantages, such as if your device is older, this software may consume more battery. Some workers even report that it does not connect with their existing systems. There are many languages that this software cannot understand, as it is limited to only a few languages.
3) ServiceMax
ServiceMax is a cloud-based system that companies can use to manage their field service operations, particularly those concentrating on assets. It provides tools for scheduling, dispatching, & tracking services, which allow workers to perform more efficient functions. It also has an analysis feature that helps improve services and increase customer satisfaction rates.
Price: Contact vendor for pricing
Drawback
The software can be complex, making it difficult for new users to understand; good training is essential. It is best suited for large organisations and may be an expensive option for small organisations. Although there are some offline accessibilities, it generally requires a stable network.
4) mHelpDesk
mHelpDesk's user-friendly interface enables businesses to monitor job scheduling, particular task assignments, & financial operations. It also allows users to monitor service tickets and orders throughout their lifecycle, which enables field workers to obtain essential information from their mobile devices.
Price: Not Clear
Drawback
Although it's user-friendly software, some users think it's challenging to understand all its features. Their cost is not precise, so for the new person, it's really difficult to understand their pricing. It provides various features, but some users think some features are limited to some business needs (specific needs).
5) Fieldy
Fieldy is an all-in-one software application that helps businesses streamline customer request management, scheduling, dispatching, invoicing, and payment. Its easy-to-use interface allows users to move quickly from feature to feature without losing their way. Fieldy's suitability for home and commercial enterprises improves overall service delivery.
Price: You can find the pricing details by contacting the vendor.
Drawback
Users always create a budget before buying any software, but the prices are not mentioned, which makes it hard for the user to get an exact price estimate. Some users feel that certain features in this software are complex, and a separate study is required to understand these features. Some businesses complain that this software does not have enough options to cater to their specific business needs.
6) RazorSync
RazorSync is a complete software offering that assists in scheduling employee job tasks and charging customers. Through its mobile app, field workers can access job details, update their work status in real-time and communicate directly with customers while on the go. That makes it easier for teams to keep organised and keep tabs on client needs.
Price: Starting at $85 per month
Drawback
Its starting prices are high for new or small businesses; it is recommended for small businesses to use the Planado software tool instead of this one. Its setup can be complicated for some users, and according to users, additional learning may be needed to set it up. It may also be difficult for users in remote locations to access because it requires a steady internet connection.
7) Miracle Service
Miracle Service is a powerful customer request, equipment, dispatching, inventory control, and reporting business management system. In particular, it benefits companies that need to track service history and control equipment maintenance in detail. The software's features benefit the software to achieve better operational efficiency and customer satisfaction.
Price: Contact vendor for pricing
The price is also not available. It's very important to understand this tool well to use all its features, which can be time-consuming. This tool also has limited options, but there isn't an option to customize it and get specific features according to business needs.
8) Synchroteam
Synchroteam is a cloud-based software that helps companies save costs with its efficient dispatching and scheduling tools. According to its website, it makes it easier for users to assign jobs to people based on their location and availability by allowing them to track the real-time location of the workers on a map. The platform covers invoicing features to ease bill processing, improving overall operational efficiency.
Price: Starting at $29/month
Drawback
Some users complain that its response time is slow, which makes it difficult to manage issues immediately. Understanding and accessing all its features may take time, so overall, it's suitable for new businesses according to its pricing. However, it's also very important to have a stable internet connection.
9) Comarch FSM
Comarch FSM forces AI-based automation for scheduling technicians in real-time management. It offers route planning tools to determine travel times as optimally as possible and maintain a service level agreement (SLA). The software is intended for use in industries with many complex service requirements.
Price: Contact the vendor for pricing.
Drawback
It's expensive and not suitable for small businesses. While some of its features can be understood to some extent, understanding all of them is difficult. The cost of implementing it is also relatively high.
10) Clockwork IT
Powered by Clockwork IT, you will find powerful tools for managing service quotes, stock control and billing processes. Field operatives can access the necessary information on the field, further improving efficiency in service delivery through its strong mobile capabilities.
Price: Starting from £1,000 (approximately $1,300).
Drawback
Some users say its customer service is not excellent and needs improvement. Additionally, its initial setup can be complex and time-consuming.
11) FaultFixers
To make FaultFixers a handy diagnostic and repair tool for small—to mid-sized businesses, we limited it to one type of engineering we use: type B Voltage Power supplies. It allows for a mobile app that simplifies field jobs by eliminating the burden of tasks such as job tracking and customer communication.
Price: Starting at £99/month (approximately $130).
Drawback
The mobile app may have issues when trying to use it. Its advanced features are helpful for organisations, which is why small organisations do not prefer it. It also doesn't integrate well with other platforms, leading to productivity issues.
12) pro-Forms
Pro-Forms combines asset tracking with personalised forms to help small and medium-sized businesses manage jobs more effectively and digitise the process. This tool facilitates data collection during on-the-field operations.
Price: Starting at £12/user/month (approximately $16).
Drawback
It doesn’t have as much impact as a few competitors, which may make it less appealing. Some users complain about being unable to customise forms as per their needs.
13) INFRASEEK
An intelligent maintenance product, INFRASPEAK simplifies program creation across multiple sites with limited user data input. Thus, organisations can manage maintenance activities economically.
Price: Starting at £29/user/month (approximately $39)
Drawback
Not all may offer customisation across specific industry needs. It can be confusing for new users on the user interface. Certain features will cost you more than you wanted to, resulting in unexpected costs.
How to Select The Best Field Service Management Tools
Start with your business needs first.
- It’ll allow you to look closely at your day-to-day operations and determine what can be improved.
- Address specific problems such as scheduling problems, technician downtime, and repeat service visits.
- You set clear goals—revenue or efficiency gains—that can be measured.
- If any special requirements are only necessary for your business, record them.
Carefully Evaluate Potential Vendors
- Look into their reputation and financial stability—you don’t want to end up locked into a relationship with a partner who will be gone tomorrow.
- Look at what they offer and check them against your specific needs list.
- See how it compares to your current systems (such as HR, CRM or inventory).
- Also, the software should grow with your business and be customised to your tastes.
Bottom Line
These advanced field service management tools can take your organisation to the next level. You just need to select the right tool based on your company. If your organisation is small or new, don't choose an expensive tool. Before buying the tool, ensure it fulfils all your organisation's needs.