Role of TwizChat.com In Business

It is very important for companies to talk to customers immediately. Why? Because when a website or a business does not respond to customers quickly, the customer satisfaction rate drops.

Now in 2025, companies actively search for tools and techniques that quickly understand a user’s need, reply instantly, and convert the user into a permanent customer as soon as they visit a website. This is where the platform TwizChat.com comes in.

Why Do Companies Prefer TwizChat.com?

It's not just a common messaging tool; rather, it plays a very important role in the success of companies.

• It works as automation for a website, like it automatically delivers repetitive answers to customers.
• It tries to understand human needs with its advanced AI features, which makes the conversation look like it has a human touch.
• It strengthens your relationship with your customers.

Now whether it’s used by a person running a small business or by big companies, it is beneficial for both.

What is TwizChat.com?

For example, if you are running a digital store, your AI website, for example, a clothing brand or electronics, and thousands of visitors come there, are there any benefits for these visitors? The answer is no, unless you use the right strategy to convert those visitors into customers, or at least convert 30 to 40 percent of users.

According to Statista’s 2025 report, 98% of website visitors leave without making a purchase. The biggest reason is that they don’t get an instant reply or guidance.

This is where TwizChat.com helps. It is live chat software that directly embeds inside your website. If a visitor is browsing your site and is confused, like “which product is right?”, then they can instantly chat and get the answer. All this happens in real time, to save the customer’s time.

Now you might think, “isn’t this just a simple chat tool?”

No, it has more features that are very powerful for digital business in 2025:

• Automated Greetings—As soon as a visitor comes, the system automatically sends them “Hi, how can I help you today?” Studies say that personalized greetings increase conversion by up to 30%.
• Chatbot Support—If you don’t have 24/7 staff, the chatbot itself answers the visitor’s basic questions, based on the data that is fed into it related to your business. According to 2025 trend reports, 70% of customers prefer an instant chatbot reply over a delayed email.
• Lead Generation – TwizChat doesn’t just chat; it also collects data of interested visitors, which later helps the sales team.
• Customer Analytics—With its help, businesses can check where their visitors spend the most time and which products they are interested in. This shows you what customers are liking and where they are getting confused.
• Multi-Agent Routing—If you have more agents in your team, the system automatically decides to which agent a visitor’s chat should be forwarded.

TwizChat.com Use Cases

E-commerce Stores (Online Shopping)

You’re browsing shoes on a website. Suddenly a question comes to mind: “Will this size fit, or what is the return policy?” Normally you might get confused and close the site. But here, TwizChat pops up, gives you an instant answer, and you confidently purchase the product.

Result: That visitor who was just “browsing” has now become an actual customer.

SaaS Companies (Software Services)

A new user signs up on the software. They struggle to use a feature or book a demo, but the platform guides them step by step like a teacher

Healthcare Providers

Like a patient wishes to schedule a visit with a physician. Earlier, they had to call and wait, & the receptionist might be busy. Now, the patient just opens the website, chats with TwizChat, and the appointment gets booked. Reports are also sent safely.

Education Platforms (Online Courses)

A student is browsing online courses & is confused about which subject to choose. TwizChat instantly gives recommendations and also solves technical issues like login problems.

How to Install & Integrate TwizChat.com In Your Browser

1. Sign Up & Account Setup

First, go to TwizChat.com and create an account. It’s as simple as creating a Gmail or Facebook account. Just add your email, password, and business name.

Use your official business email so that integration becomes easier in the future.

2. Customize the Chat Widget

Now you will get a dashboard where you can customize the chat box. This is the small box that visitors see in the corner of your website.

• You can set the color according to your brand.
• You can write a welcome message like, “Hi! How can I help you today?”
• You can also set a logo or the agent’s name.

3. Copy the JavaScript Code

TwizChat will give you a code snippet (a small piece of JavaScript). You need to copy it.
This code is unique for every account. Don’t use other people's code.

4. Paste the Code in Your Website

Now open your website’s HTML file. Paste the code just before the </body> tag. It activates the chat box.

If you are using WordPress, you can easily paste it through the “Header & Footer Scripts” plugin. This way you don’t need to edit the HTML file directly.

5. Test the Chat Box
After pasting the code, open your website. A chat bubble will appear in the bottom corner. Click on it and check its accuracy.

Here’s a common mistake we make:Always test on both mobile and desktop devices, because sometimes the design breaks in mobile view.

6. Enable AI Assistance

TwizChat also has an AI chatbot option. Like if you are not available, the AI can instantly give basic answers to visitors. For example:

• “What are the store timings?”
• “Is delivery free or paid?”

Set the AI only to answer general FAQs. For complex queries, always connect a real human agent.

Pricing & Scalability (Kharcha aur Growth ke Liye Fit)

Pricing (How Much Does It Cost?)

The biggest advantage of TwizChat is that its price is pocket-friendly for normal businesses. If you use traditional tools instead, you would have to spend on heavy setup, staff salaries, and extra IT costs.

In comparison, it runs completely online, and you only pay for the plan you’re using. So, if you are a beginner, you can start with a low-cost basic plan, & as your business grows, you can simply upgrade.

Scalability (Ability to Grow with Your Business)

Here, “scalability” means that TwizChat adjusts itself according to the size of your business.

• Whether you are a single agent handling just a few queries.
   
• Or if you have a full support team with thousands of daily chats, it will still handle everything smoothly.

And the most important thing: you don’t need to switch platforms. As your business grows, the same system expands with you.

Simple Example

Imagine you started a small online store and initially put just one person on chat support. Later, orders increased, and you needed 10 agents. You don’t need to buy a new system—just add the team inside TwizChat and keep going.

Conclusion

If you use TwizChat.com, it instantly helps your visitors, solves their queries, and improves their experience. This boost increases your sales and strengthens customer loyalty. If you don’t use it, visitors get confused, leave the site, and you lose the opportunity. Many alternatives also exist that you can explore.